Need assistance with an order, want to report a dispute, or have questions about seller verification? We're here to ensure a safe marketplace for all fans across Sri Lanka.
Fast direct support for quick questions, delivery confirmations, or platform inquiries.
Direct inbox for store verification, formal escalations, and official correspondence.
Fan HQ actively investigates unresolved shop disputes, non-delivery reports, or counterfeit claims.
Select the relevant category so we can direct your ticket to the right department.
Report Filed: When you submit a complaint, a dedicated ticket is generated and assigned to our community moderation desk.
Shop Reached: We contact the store owner within 24 hours to review WhatsApp chat logs, dispatch tracking, and item photos.
Fair Resolution: Shops that engage in misleading behavior, counterfeit distribution, or non-delivery are promptly suspended or removed from Fan HQ.
